Effective Date: December 1, 2025.
Kleiner Real Estate respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with us online. This policy applies to our website and related online services.
This Privacy Policy is intended to comply with the Personal Information Protection Act (British Columbia) (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (Canada) (PIPEDA).
GDPR Compliance
This Site is intended solely for individuals residing outside of the territory of the European Union. By accessing and using this Site, you hereby agree and represent either (i) you are not a resident of the European Union, or (ii) if you are a resident of the European Union, that you hereby provide express consent to any personal information which may be collected from you by this Site, including, but not limited to, first name, last name, email address, phone number, physical address, IP address, and social media accounts and information. In no event shall any user cause this Site to collect personal information of any individual residing in the European Union without first obtaining the express consent of such individual.
Accountability
Kleiner Real Estate Professionals is responsible for personal information under its control and has designated responsibility for privacy compliance. If you have questions about this policy or our privacy practices, please contact hello@kleinerrealestate.com.
We collect personal information that you voluntarily provide through our website, including when you complete a contact form, register for services, or request information.
This may include:
- Name
- Email address
- Phone number
- City and province
- Property preferences or inquiry details
- IP address and basic device or browser information
We only collect information that is reasonably necessary to provide real estate services or respond to your inquiries.
We use your personal information for the following purposes:
- To respond to inquiries and provide requested information
- To connect you with a licensed real estate professional
- To assist you in buying, selling, or leasing real estate
- To communicate with you by email, phone, or text message, with your consent
- To improve our website, services, and user experience
- To comply with legal and regulatory requirements
We do not use your personal information for purposes other than those identified without obtaining additional consent, unless permitted or required by law.
Consent and Communications
By submitting your information through this website, you consent to being contacted by Kleiner Real Estate Professionals or its affiliated real estate agents by email, phone call, or text message for purposes related to your inquiry.
In accordance with Canada’s Anti-Spam Legislation (CASL):
- You may withdraw your consent at any time.
- You may unsubscribe from marketing emails using the link provided in each message.
- You may opt out of phone or text communications by contacting us at hello@kleinerrealestate.com.
We may disclose your personal information only as necessary for the purposes identified, including:
- To licensed real estate agents affiliated with Kleiner Real Estate Professionals
- To service providers who assist with website hosting, customer relationship management, analytics, or communication tools
- When required by law, regulation, court order, or regulatory authority
All service providers are required to protect personal information and use it only for the purposes for which it was disclosed.
We do not sell your personal information.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device that help us understand how visitors interact with our website.
We use cookies to:
- Analyze website usage and performance
- Improve website functionality and content
You may choose to accept or decline cookies through your browser settings. Disabling cookies may affect certain website features.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or professional obligations. When information is no longer required, it is securely destroyed or anonymized.
We take reasonable physical, administrative, and technical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. Access to personal information is limited to those who require it to perform their duties.
Access, Correction, and Individual Rights
Under applicable Canadian privacy laws, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent, subject to legal or contractual restrictions
Requests may be submitted by emailing hello@kleinerrealestate.com. We will respond within a reasonable timeframe in accordance with applicable law.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.